Allison G.'s review of Body Shop Fitness Center

Body Shop Fitness Center

Preferred Members
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
         
Customer Reviews & Ratings
Review Posted 3/10/2009
. 1
. 0
Review 3/10/2009
The 24-hour access is wonderful-as are the individual televisions afixed to all the cardio equipment. I enjoyed workingout at the facility and felt that it was well equipt and maintained.

The customer service at the facility is lacking. Each time I encountered the staff, I was made to wait what I felt was an unreasonable amount of time (30 minutes or more to sign up, 25 minutes to have a new card assigned to my account). The staff spoke to me in what I precieved to be rude tones and were unhelpful and appeared annoyed by my simple questions. When I called regarding the cancellation of my account, I was told I had to come in in person from 9am-3pm to see a manager and that this was the only way that this could be done; no exceptions. When I questioned talking to the manager, owner or coporate office, I was told that it wouldn't help. The gentleman with whom I spoke raised his voice and sounded aggitated when I pushed the issue. This is not good customer service and I was disappointed.

I attempted to access the cancellation policy online and was unable to do so. It was not until I reviewed the complaints on the BBB website that I was made aware of my ability to make written request to cancel my membership. I am fully aware and take responsiblity for not reviewing my membership contract to learn how to cancel the account-however, there should be more than one way to access this information.

The overall experience was a positive one although the customer service issues make any interactions with the agency beyond simply working out a nightmare.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (828) 277-1770 Address   780 Hendersonville Road
Asheville, NC 28803
Website   Email   info@bodyshopgyms.com
Contact   Kevin Hoover Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.