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Review 5/23/2011
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I will NEVER use Call Fire ever again. There customer service is one of the worst I've delt with and I'm even including airlines and phone companies! My agents were on the phone while there was a 3 second delay on the other end! Chaos! The customer would either hang up or the conversation would go very bad. I tried for two weeks with 12 calls and not one call back to resolve the issue! Please save yourself a lot of headache and time and customers you will never get back!
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Business's response - on 5/23/2011
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Hi Matt Griffin,
Thanks for taking the time to let us know about your experience. I'm sorry you had trouble with the system. Our records indicate you haven't used CallFire actively since last October, but if you would like to give us another try we would be happy to provide some credit to your account.
I was personally not employed at CallFire at the time of your trouble, so I'm unable to speak to what happened. However, I do appreciate your feedback and hope we can serve you better in the future.
Sincerely,
Kimberly Kohatsu
Director of Marketing, CallFire
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