ING85's review of Empire Today, LLC

Empire Today, LLC

         
Customer Reviews & Ratings
Review Posted 1/13/2010
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Review 1/13/2010
My experience with Empire Today was quite distasteful. I saw their advertisement on TV and decided to go on line and sign up for a free in house estimate. My boyfriend took the day off work to make sure he was available at the house the day of the appointment which happen to be a Friday from 9-11a. 9-11a came and went and we didn't receive a call until 12n telling us that they couldn't make the appointment and that if I rescheduled I would get $100 off my purchase. I said okay and rescheduled for the following Monday from 7p-9p. I sat in my empty house from 7p-9p and not as much as a courtesy call to let me know about the status of my appointment. At this point I called the company and I was told they didn't know were the salesperson was, they claimed to have called him a couple times but he wouldn't answer their calls. At this time they tried to get me to re-schedule again saying that they would give me $100 of my purchase order. At this point I'm assuming this happens all the time and the $100 off is suppose to make up for my lost time.

As I spoke to management I felt like if they were doing me a favor. I was told there was nothing they could do about it besides rescheduling and that they were not able to track their sales people.

Over all Empire Today has no respect for their customers time to even give them a courtesy call to let them know they're not going to make their appointments. They also have no control over their staff. Their salespeople will or will not make their appointments with no repercussion.
 
 
Business's response - by Empire Todayon 1/14/2010
Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service. Sincerely, Consumer Advocate Team Empire Today, LLC
 
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Additional Business Information
Hours   Phone   (800) 588-2300 Address   1320 SW 32nd Way
Deerfield Beach, FL 33442
Website   http://www.empiretoday.com Email   customersupport@empiretoday.com
Contact   Rebekah Clerk Other  
 
 
 
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