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Unprofessional & Unaccountable
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Do note they only have a C+ From the Better Business Bureau. There is a reason...They were contracted by AutoGo to move our Corolla from Alexandria, VA to San Diego, CA. When we brought the car to be loaded, the driver demanded $200 cash, reportedly for the 2 boarding bag sized suitcases in the trunk. He reduced the demanded tip/backsheesh to $100, and pointed at each of the other cars on the load saying “$100, $200, $200.). As it seemed he was refusing to load the car as we stood there in the rain he climbed in his cab and ignored us, only yelling $100 out his window), we called AutoGo (who had said we could put suitcases in the car) twice before it seemingly was resolved. We gave the driver a $50 “tip” worried about our car. Well, it arrived damaged. Martin at TransAuto called when I sent in a video of the side view mirror whose housing seemed ripped off (screws were shredded) and mirror casing shakes. He asked if we had seen how the car was loaded and concluded that because it was on top of the cab facing backwards, the pressure of the wind at high speed going across the country against the mirrors, the position on the truck has caused this. Apparently the driver had not folded back the mirrors (as we have seen on every single auto hauling truck since). We assume their driver did this deliberately since we had refused his demand for more cash. Martin at TransAuto then proceeded to say they had no liability because “it is the nature of the beast” and that he could not blame the driver! Crazily, when I said “you are admitting the manner in which the car was loaded caused the damage, but not accepting responsibility”, he replied that if we had explicitly asked it be loaded properly it would be different (the customer is supposed to know more than the company whose business it is to haul cars).
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