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Poor Service
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Poor Customer Service! My company contacted Stan to redo all the locks at a new building we were moving into. His pricing I thought was extremely fair which we paid a little over $500 for. However once completed a few months later I contacted Stan to come out so he could make me a new key for an area that we needed because I lost the spare and could not remember the key number. We scheduled an appointment and while Stan was on his way we some how found the key tucked away in a desk. I called his wife and let her know that we needed to cancel and no longer needed Stan to come. This is when the poor customer service started, his wife automatically gave me an attitude because Stan was only a few minutes away from being at our location and that we some how ruined his entire day because we canceled. I apologized for the inconvenience for his time but I run a business that requires us to go to sales calls and sometimes people cancel, that is just a cost of doing business. So today I contacted Stan again because I needed to have a copy of a key sent to me, I have the number and everything all Stan needed to do was make one and ship it to me. When I called to let him know what I needed he immediately said that he had to schedule an appointment. I was a little perplexed so I asked him why he needed to. His answer was that because I cancelled on him last time he wanted to charge me for an appointment, I explained that we found the key last minute and that I didn't know what else to tell him. The bottom line is Stan was holding a grudge against my company for cancelling so he refused to help me when all I wanted to do was purchase one extra key which probably would have taken him a minute to make. I will be moving on from this company and using a new lock smith moving forward.
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