Complaint
Posted 10/21/2019
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1 Review
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0 Question
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Trustlinker since 10/21/19
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PALM COAST, FL
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Stay Away !!!!!!!!!!!!!!!!!!!!!!
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Very BAD company , shams, cheating customers , i waiting over 3 -4 weeks for CC refund . visa help me , "0" communication,NO email confirmation. absolutely N O T recommend .Management and the owners
Blake Beltram
Rick Stollmeyer
completely los... Read More »
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Complaint
Posted 1/8/2019
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1 Review
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0 Question
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Trustlinker since 01/08/19
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LAKE FOREST, CA
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TOTAL RIPOFF. THEY ONLY CARE ABOUT PROFITS
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When I started with Mind Body, I was totally impressed with them. It cost me $75/month and it had great features and their staff really helped me get everything set up. HOWEVER... in the past 2 years, they continued to increase costs while reducin... Read More »
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Complaint
Posted 11/4/2018
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 11/04/18
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SAN DIEGO, CA
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Stay away!!!!
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Raised prices again and tries to sell you on an "upgraded" version. NO option to opt out, prices wen up from $125 to $195. 56% increase just to keep the same functionality. They know you have no choice because if you don't comply the "downgraded"... Read More »
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Complaint
Posted 9/27/2018
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1 Review
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0 Question
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Trustlinker since 09/27/18
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HICKSVILLE, NY
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Mindbody charges you for services you can’t use
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Mindbody never took my account out of onboarding. I was charged for a entire year plus 30 days even after I let them know I wanted to cancel many times. I was being charged for services which were never provided. They would not let any appointment... Read More »
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Complaint
Posted 7/30/2018
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1 Review
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0 Question
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Trustlinker since 07/30/18
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MISSION VIEJO, CA
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Keep Raising Prices and Taking Away Features
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They keep raising their prices and taking away features. They sent me an email telling me that they are humbled and grateful to have my business and they going to raise me to a higher tier unless I let them know that I don't want it. This is not t... Read More »
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Complaint
Posted 5/9/2018
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1 Review
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0 Question
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0 Answer
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Trustlinker since 05/09/18
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POTWIN, KS
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👎🏼MINDBODY IS THE WORST!!!
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THEY CONSTANTLY DISRUPT BUSINESS - The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not. They also choos... Read More »
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Complaint
Posted 3/12/2018
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1 Review
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0 Question
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0 Answer
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Trustlinker since 03/12/18
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POTWIN, KS
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raised prices from 50 to 135 - no option to opt out
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Canceled first days of February/ had to pay for February and March. Called and have record of reps telling me that my account was going to be canceled yet they still charged me again for March
It's not about whats on paper or what the untrained r... Read More »
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Complaint
Posted 11/30/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 11/30/17
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BROOKLYN, NY
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aggressive sales. Will not stop pestering me
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they call multiple times each week or email
even when I've asked them to place me on DO NOT CALL
sales people were aggressive and rude
their service is mediocre and expensive.
their are many more respectful companies that do the same thing and ar... Read More »
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Complaint
Posted 10/28/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 10/28/17
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CALEDONIA, MS
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Scam SCAM ARTIST
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This is not a Trusted Business or site they promise to do Marketing or whatever your needs are for Business but soon as they get or receive your Banking info to draft your first Payment they then tell you about the no refund policy and the fact th... Read More »
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Complaint
Posted 9/18/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 09/18/17
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ESCONDIDO, CA
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Check your mindbody invoice
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Neil Shearer of the company suddenly decided to upgrade my subscription which I do not want on 24 August 2017 without my knowledge and agreement. I have since emailed their subscription department on Sept 5,Laura on Sept 7, Neil on Sept 9, Arianna... Read More »
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Think LONG and HARD about doing business with them
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This company tries their best to swindle you out of your hard earned money. I would not trust them with your business as they will get you in at a discounted rate then after you use their services for a while they will go up on the price, start br... Read More »
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Business's response - on 9/13/2017
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Hi Todd,
Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interi... Read More »
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Complaint
Posted 5/12/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/12/17
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NATICK, MA
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Complaint
Posted 4/8/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/08/17
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FAIRFIELD, VT
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Worst Software Company
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Another bullshit price increase! Apparently emails were sent out months ago. Yeah right! I never received and email before the last $10/month price increase. Nor did I receive one before this $30/month price increase. I would have most certainly n... Read More »
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Complaint
Posted 4/1/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/01/17
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WHEAT RIDGE, CO
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Support has suffered
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MindBody Online had excellent support up until the past 14 months. In the past, they provided us with excellent, skilled support. The tech agents actually understood the product and provided excellent support. NOW, since their "improvement", their... Read More »
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Complaint
Posted 3/31/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 03/31/17
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DENVER, CO
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Good luck closing your account
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I purchased Mind Body for my uniquely-designed yoga business. I did receive some training from the company to set up the software, but the training pertained more to a standard business model. I asked to be paired with a training specialist who co... Read More »
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Complaint
Posted 3/3/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/03/17
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Rotorua, E8
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Complaint
Posted 2/17/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 02/17/17
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CASSOPOLIS, MI
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Do your research before you commit
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Our salon has been open since 2009 and we were looking to upgrade our system and get ready to expand. We chose Mind Body at the time due to all the functions. Unfortunately, the there are too many functions which makes it way too complicated. Ther... Read More »
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Complaint
Posted 1/31/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 01/31/17
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AGOURA HILLS, CA
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Complaint
Posted 9/29/2016
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1 Review
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0 Question
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Trustlinker since 09/29/16
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LOS ANGELES, CA
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TERRIBLE software, worse business practices.
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Bottom line: This software does not do what it offers.
More importantly, shady billing practices seriously impact their credibility. I was mistakenly billed for 3 months, and then flat out told that they would not correct the billing because I can... Read More »
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Complaint
Posted 2/24/2016
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 02/24/16
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ANCHORAGE, AK
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Stay away from Mindbody
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Mindbody is a Terrible spa software company. The app is crap and has cost me money. Also, their processing company is a joke and all their hidden fees. Lots of wasted time and money with Mindbody and Transfirst (their processing company) Stay away... Read More »
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